Shipping & Order Information

Free Shipping: Enjoy free shipping on all U.S. orders of $75 or more. 

All shipments come standard with emailed tracking and take 4-7 business days to arrive.

Order Processing: Orders are processed and shipped within 1–3 business days, pending item availability and payment verification. Once an order is placed, we are unable to make adjustments or cancellations.

You’ll receive an email with tracking information after your order ships. If you haven't received a shipping confirmation within 3 business days, please contact us at hi (at) svbflor.com.

Please note: We do not ship on weekends or holidays.

Pre-Orders: Pre-ordering allows you to secure an item before it’s in stock. Pre-order items are charged at checkout, and any in-stock items will ship separately. Estimated delivery dates for pre-order items can be found on their respective product pages. Pre-orders cannot be modified or canceled once placed.

Missing Packages: We cannot be held responsible for packages once they are in the carrier’s hands. If tracking shows a package was delivered but you cannot locate it, please:

In rare cases, packages may show as "delivered" up to 36 hours before arrival.

Returns & Exchanges

General Return Policy: If you’re not satisfied with your purchase, you can return items for a refund (excluding original shipping fees) within 14 days of receiving your order. Returned items must be:

Return Shipping Fees: If you prefer, you may return items with your own shipping label, but please use a trackable method as we are not responsible for lost packages. We do not provide return labels for international orders.

Sale Items: Items marked as final sale cannot be returned or exchanged. No price adjustments are available on sale items.

Return Process: Start a return by emailing hi (at) svbflor.com to contact us.

Processing Time: Once received, returns are processed within 7-10 business days, and refunds are issued to the original payment method. Your bank may take up to 10 business days to reflect the refund.

Exchanges: We currently offer exchanges only for size changes, not for color or style changes.

Damaged or Defective Items: If an item arrives damaged or defective, please contact us within 2 days of delivery. Once approved, defective items must be shipped back within 7 days with the provided return label.

Non-Returnable Items:

Final sale items sent back to us will be returned to the customer.